Messaging staffers when changing their state

We recently introduced a new state for staffers called “suspended” as well as a button to reset the state back to pending if necessary. Today way are bringing you two new improvements to the handling of staffers’ states. The first one is a more complete menu when looking at staffers:

That’s all the different states we have, and since we have exporting capabilities in those pages, you can download those lists and do any processing you want with any tool.

The second improvement we just released is much more important. Every time you now accept, reject or suspend a user, instead of Watu just sending them an automatic email, you’ll get the usual messaging window that allows you to send an email, an sms, both or neither:

It also allows you to edit the message before it goes out, so you can tailor it to a specific individual if you want. If you find yourself changing the messages over and over again in the same way, remember that you can edit the template by going to the Template section in Watu.

Staff profiles now have video

Sometimes the difference between winning or losing a client brief comes down to your ability to up sell your staff.  In some cases, you’re pitching the same staff to the client and it comes down to how well you know your staff.  To assist with this, and assist in getting to know your staff better, we’ve enabled staffers to upload a video to their profile.

To support this we created a new field type. The same way we have text, dates, options, we now have URL or web address. If the address is that of a video, we embed it directly in the profile. We currently support YouTube and Vimeo, if you need support for another video provider, just let us know.

Exporting applicants from a job and improved staffer engagement

The Watu job market functions as your own internal job board, creating time efficiencies for your managers by enabling your staffers to view all live work in the agency and apply for work that excites and suits them. The job market take significant strides in changing agency traffic from outbound (expensive) to inbound (cost effective).  Whilst competitor agencies spend their time booking staff the old way (outbound phone calls, SMS and e-mails), your managers spend their time servicing your clients.

We’ve made a few enhancements to the job market this week.

Exporting applicants

You’ve opened your job, reviewed all the applications that came in over night and have taken the necessary clicks to accept your chosen staffers.  The automated messaging to Accepted & Declined staff has taken place in the background and now you’re looking to send your schedule of Accepted staff on to your field manager or a colleague.

Simply click on ‘Export applicants’ and moments later you’ll have a read out of your team in CSV format (Microsoft Excel, Apple Numbers, etc). 

Engaging the staffers

Once staffers have been accepted on to an activity, they can visit ‘My jobs’ and review a full list of their activity including the manager who published the job, the job details, location and pay. 

Watu has an integrated messaging system, savings time when messaging staff, particularly bulk messaging.  To enhance this feature, staffers can now see all messages that they have been sent and from which manager, as well as whether the message was sent as an email or SMS.

Our mission at Watu is to automate the staffing process, removing unnecessary administration, driving productivity and making you more profitable as a result.  We’re finding the seconds that make the minutes that save you money.

Keeping tabs on your staff performance

Monitoring your staffer performance is a fundamental part of being a great staffing agency. After all, if you aren’t able to monitor the performance of your staff, keep up to date with their experience history, you’re essentially taking the same risk as putting new staffers on the field each time.

As part of this focus, this week we’ve released an update on notes and added a new staffer state. As before, you can create a note against any staffer, but now this has been enhanced so that you can now create a warning note:

By marking a note as a WARNING, the note is framed in red and remains stuck to the top of the staffers notes board so that any managers reviewing the staffer profile are aware of the note and who to discuss the note with.  We also include a WARNING below the staffers photo and contact details so that it is clear, regardless of which part of their profile you are in.

If the numerous notes and warnings have not resulted in an improvement in the staffers conduct, you can SUSPEND that staffer:

You do it simply clicking the ‘Suspend’ button above their profile. If that suspension results in a new and improved Karen, you can reset her status by simply clicking the ‘Mark as pending’ button and then re-accepting her. This can also be used if you accidentally approve or reject a staffer too.

Analytics help you understand your business better

Not even a month ago we released jobs.  We’ve now added jobs to your analytics in the dashboard, giving you a quick glance readout of the volume of jobs created and the number of staffer applications.  In doing this we’ve also moved to a more powerful charting system so that you can dig into the data with more precision.

Analytics will continue to improve over time and we’re excited about the potential impact on the management of staffing agencies.  In the future, managers will be able to review:

  • Average staffer booking times
  • Optimum booking price (the optimum value of a shift to book the best staff in the least amount of time)
  • The average booking cost (the time spent by the manager combined with the cost of SMS)
  • Recruitment black spots
  • Manager performance
  • Best performing staffers

Analytics are a crucial component in optimising your staffing business, saving you time, identifying areas of opportunity and maximising profitability.

Search just got better

As of this morning, watu search just got better.

Not only have we reduced search result times from an average of 4 seconds down to an average of 2 seconds, but we’ve also rolled out field by field search without the inherent complexity (complexity = slow = expensive) usually attributed to field by field (different search boxes etc.).

Our mission with search is to increase precision (enabling more complex searches and higher value results), reduce down lag times (we’re very conscious that time is money in the staffing world)and make it easy. With ex Googlers sitting in the watu team, search is something we’re really interested in and we’re looking forward to continuing to improve the experience for you.

We’ve created a short video to show you how our new search works. As always, we love getting your feedback. You can e-mail us hello@watuhq.com, press the HELP button in your database or tweet us at @watuapp.

Oh, one more thing. We’ve just launched our website at watuhq.com, we hope you like it.