Promotional Staff Love Watu

We received an e-mail from one of our customers, Mash Staffing, with a little feedback from one of their staffers:

Hi Watu

I just spoke to a new recruit who asked how they could register with us.  When I told her, she said this;

‘Oh my God, you’re also on Watu, that’s amazing!  That’s definitely the best staffing portal around, it’s just so easy and fast to use’

I thought that would make you guys smile and code faster! 

Clare

E-mails like that make us smile.  Last week we had over 40,000 logs ins to Watu from staffers alone, updating profiles, checking and applying for jobs, reviewing job bookings, claiming expenses online and looking at upcoming pay.  It’s an awesome feeling building a product that is being used by so many people on a daily basis.

Submit for Support

One of the coolest things about building an internet product is the feedback loop from our customers and the feeling that we’re building out a better product together.  After each deployment we wait with anticipation for the first batches of feedback that provide us with insight in to how our new release is affecting our customers.

User feedback is what drives product excellence, it defines whether the feature makes a true difference.  We measure ‘a true difference’ by whether it does one, or all, of three things:

  1. Save you time
  2. Make you more profitable
  3. Enhance your staffers experience with your agency

The value of feedback is greater to us when it is highlighting failings and missed opportunities within Watu rather than things we get right.  Positive feedback feels good, but negative (let’s call it constructive) feedback makes Watu better.  It’s much more valuable to us.

When logged in to Watu, you can see a ‘Support’ tab on the right hand side of the screen.  Each and every time you spot something that you think could be better, or that you think would be valuable for us to know, hit the Support tab.  It’s much better than e-mailing us.

What happens when you hit the Support button?

The power of the button is that it provides a link to the exact page that you’re proving feedback from, enabling our engineering team to see what you saw, and saving you the hassle of providing a screenshot or writing paragraphs of copy to ‘set the scene’.

So, hit that Submit button.  It’s gold dust for us and makes sure we’re building a better product for you.  Submit.

Payroll in Minutes not Hours

A slip of a finger in Excel may mean that the austerity programme that Britain is following to guide its way out of  the recession, is actually based on the wrong data.

If you haven’t read about this error already, here’s a synopsis:

Two Harvard economists, responsible for a 2010 paper entitled ‘American Economic Review, Growth in a Time of Debt’, a paper that was circulated throughout the world and used to underpin the strategic decisions that governments have made to deliver austerity packages, were in fact working with a spreadsheet that had a couple of faulty formulas.  In one instance,  it was just someone using Excel on a laptop who was highlighting cells for a formula and released his index finger from the left-click button of his mouse too soon.

Sound like a familiar mistake?

There is no doubt that spreadsheets add great value in numerous areas in a business, regardless of size.  But not always.  There are cases where spreadsheets just don’t add up (excuse the pun), where task specific software provides far greater value.  One of these cases is payroll.

When a staffing agency runs their jobs on spreadsheets, the processing of payroll is a time consuming, error-prone endeavour.  The bigger your agency, the higher the risk, the greater the expense, both time and reputation, when you get things wrong.

Each and every month staffing agencies up and down the country spend hundreds of combined hours on collating spreadsheets, cross referencing and double checking.  Invariably, the result of those hours is a payrun that every now and again, contains an error.  Errors result in unhappy staff and doubling down on attention to detail for the next month; more time spent.

Time is money in staffing.  The more time you take on a task, the less profitable you are as a business.

You have an alternative.  Build and book your jobs using Watu, sign that work off on a daily basis (one click) and produce a payroll file for third parties to process in three clicks and a couple of minutes.  Error free.

Gross Pay – 3 clicks and about 15 seconds of ‘work’ will produce a gross payroll readout, giving you two reports, an overview report showing which staff are due money, what they are owed and how to pay them (bank details).  The other report is more in depth, giving a detailed read out of each staffers gross wages split by each job that they have done.  Gross pay is free, included in the £99 per month manager license.

We’ve turned payroll from hours in to minutes, saving you huge amounts of time.  Time is money in staffing.  The less time you take on a task, the more profitable you are as a business.

If Excel ever goes, we will miss it, just not for payroll.